Refund policy

Return and Refund Policy

We want you to love your Crowned Carry order. If something isn't right, you have 30 days from the date your item is delivered to request a return.

Eligibility

To be eligible for a return, your item must be unused and in the same condition you received it, with any original tags and packaging. You'll also need your order number as proof of purchase.

Add-on services (Shipping Protection, 30-Day Warranty and Order Processing Priority) and opened mystery boxes are non-refundable.

How to start a return

Contact us through the Contact page on our website with your order number and the reason for your return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged or if you received the wrong item, so we can make it right at no cost to you.

Exchanges

The fastest way to get a replacement is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to process and post the refund.

Contact

Questions about returns? Reach out through the Contact page on our website.